• Responsible for the installation of new video, internet and telephone services for residential and commercial subscribers including the new installation or replacement of all cable wires (RG59u/6u/11u, Cat5e & A/V cables) and verified service reliability. • Diagnosed and repaired various types of customer impacting service problems by utilizing a multitude of high-tech tools and advanced test equipment while maintaining a conscious awareness of the total time spent on job . • Set up and configured customer premise device’s such as: set -top converter boxes, universal remote controls, DVD players, VCR’s, home theatre sound systems as well as LAN routers, gateways, switches, desktop/ laptop computers and various other TCP/IP controlled equipment. • Educated subscriber’s on the use of all company services and provided highest level of service in order to maintain a positive customer experience and to support company growth.
• Responsible for troubleshooting and completing service call work orders and outage trouble tickets generated by the company’s call center orTechnical Assurance Center. • Required to utilize system maps in order to find and repair plant outages or signal Impairments in a timely manner and implementing a preventative maintenance schedule to reduce service down time. • Responsible for the repair and reconstruction of aerial and under ground plant infrastructure damaged or destroyed due to thunderstorms, vandalism or other natural disasters. • Additional job responsibilities included a 24 hr., 7 day “on-call” rotation for system outages and traveling to other company owned systems in support of other techs overwhelmed by large scale plant destruction.
• Oversaw day to day system operations including installer/ service technician routes and workloads as well as completed demand maintenance tickets for non-customer impacting repairs or upgrades. • Help design and engineer new plant extensions utilizing CAD software and prepare technical drawings for administrative review. Designed and created custom hardware for special installation applications. • Constructed and maintained fiber optic transport, coaxial trunk, distribution networks. Diagnosed and repaired mainline amplifiers, passive devices and power supplies and verified performance specifications were in compliance according to FCC regulations and company policy . • Created and updated system maps using various computer design software for location and design reference.
Design industry standard and custom type quick connect/disconnect flow couplings that are primarily used in the medical device and food service industries. Also work with the production department by designing new tools to help our assembly technicians become more efficient in building the company's products. All design models and drawings are created using the latest version of Solidworks. www.LinkTechcouplings.com