It says contact for the techinical support if anything i missed when installation?
Nothing wrong with the model...I can open it. see image)
There must be something wrong with your software...
I got that message once because it was a newer version and had configurations. SW13 can open (read-only) SW14 files, but not in this case.
this was created in 2014. so older versions on Soldiworks will not open file
See if the designer has provided a .step file or I'm sure someone here can convert it for you.
Just to make clear: Solidworks 2013 can open Solidworks 2014 files (as read-only). I opened the file, there is nothing wrong with it, and I saved it as Parasolid and also as SW13, they are attached here.