Reporting Bugs in GrabCAD

What bugs have you seen in GrabCAD?

Please, see first if the bug you're having is already listed here. If so, click on the 'It worked' button and you can discuss it in the comments; if not, add it as a separate answer. Just to keep the page organized.

If you have a suggestion to improve GrabCAD, please see this page: http://grabcad.com/questions/improving-grabcad
Thanks in advance.

21 Answers

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I'm getting this error quite often all over Grabcad sections, even when I added comments here in Q&A.

hello,
I have several files which do not work.
Here is the error message:

<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>20B7A674A224FB6D</RequestId><HostId>J75T9jL2q8xZ2yEjirKuJP2pP5+tIIx3xJaIXVLwcviUs7+2aUfm83IEbMoZtWhB</HostId></Error>

Profile avatars not showing up correctly in certain cases. Not a huge deal, just a bug.

EVERY TIME... I download and open a "sketch" from the requests section I get a message "File is empty". When I look at file properties there are 0 bites.
This has been going on for roughly a month now, I have reported it in Q&A a couple time, and have sent an email to GrabCAD, but so far nor response and or fix. The problem might be at my end but I have no way of knowing, and if it is at my end then I need to know what it is and how to fix it.

A render which i have not done appears in the rendering list in my profile. I thought ill add a render to that jus for the sake of it showing up on my profile but unfortunately renderings are not allowed for that model :P Check out if you guys find this model Apple iPod Shuffle 3G in my rendering list . . .

In the drop down menu under your name in the upper right: If you click on "my requests" you get a new home page which says "you have not been granted access to this page". Not sure if this is a bug, but it sure makes going back through all the new requests to update my own a little harder.

New model request images not showing. Not exactly sure when that started. many pages back.

New uploaded models not showing up in library search.

Can't access upload model page. A whole day now, tried from my workshop PC (just to be sure it's not related to some IP address thing or provider being blocked) Now it's 99.9% sure it's a bug in my account being blocked from uploading a model. No problems with asking questions, adding renders or comments. I contacted two members of GC staff so I hope someone will look into it...

Thanks Wolf, this is really useful topic. We do our best to keep the "bugs" and errors down, but some still slip through. I answered to some of you under comments. Keep them coming!

Versions number shows incorrect values in the Library and Profiles as it still counts deleted versions.

ERROR 404
You found a part in our assembly that has not been engineered yet.
Start from grabcad.com or let us know what were you looking for at info@grabcad.com.

I've gotten this error a bunch of times while trying to upload a render.

Hey does GC have an unlike button ? Cuz when i look at files in the library there are 3 pieces of info , 1 no of downloads, 1 no of comments and one number of likes . But a few models show it as number of dislikes !

Hint : these files are the one's which i have liked !

When I upload a tutorial with more than 25 steps or something the error page comes after uploading saying that We have been notified about the issue we will take a look at it shortly. It's been like from the start.

I can not upload files:
"Sorry, but something went wrong
We've been notified about this issue and we’ll take a look at it shortly. Try again in a minute!"(several days..)

Right-click "upload model" > "open link in new tab" uf!

I wouldn't call this a "bug", but the info on the http://grabcad.com/members/faq page about profile completion is incorrect. Maybe use that page for something else entirely since all of the topics on that page have been covered at least 5 times in the QA section.

An access denied message seems to be showing up on all/most recent uploads.

PC Install of Workbench in WVPC gives "An internal certificate chaining error has occurred". Log result/status 0x800b010a "Failed authenticode verification of payload...<path>" / "Failed to verify signature of payload... <path>"

Model not showing in search when the model files are zipped.

Hi,

In my profile models are downloaded for 16 times but it displays as 13 times models are downloaded.

Please find the attachment.

Could you please look into this.