Animated GIF

What are the requirements to make an animated gif file show as a render on GrabCAD? I have made a few and some I can make the default render but others only show an icon. If you download them and view in a browser they work but not natively on the GrabCAD web page? It it a resolution thing, frames or file size issue? Any information would be appreciated.

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I have the same problem and tried everything but no luck yet

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