Issue with logs in to programs

I have a problem with GrabCad Print Server and GrabCAD Print.
I can't log in to my account (Authentication failed)
When I log by web browser or mobile App - problem do not exist
What could help?

1 Answer

Hi Mateusz, I see you've already messaged me through the little Help button in the lower right corner here, so let's continue our conversation there.

For anyone else reading this: my initial thought is that the connection is being refused due to antivirus, firewall, or proxy server limitations. The troubleshooting guide here has the details on what to whitelist in this situation. https://help.grabcad.com/article/202-troubleshooting-grabcad-print