Model not appearing in the library search.

So, it was, then it wasn't. Noticed my ED-209 model on my grabcad profile stopped getting downloads. Tried a search and it doesn't appear. Asked customer support, no response. Have they all left for Christmas?

This seems to have been a problem before, could be a bug?

Not a major problem considering this bloody disaster of a train wreck hot dumpster fire of a year I guess. Then again, we still have a month left. I'm betting Aliens or a meteor strike for December.